Terms Of Service

Effective Date: May 1, 2025

Company Name: The Puppy Wagon LLC

Website: www.thepuppywagon.com

Privacy Policy: www.thepuppywagon.com/privacy-policy

Terms of Service: www.thepuppywagon.com/terms-conditions

This Terms of Service Agreement (“Agreement”) governs your access to and use of the services provided by The Puppy Wagon LLC (“Company,” “we,” “us,” or “our”), including but not limited to our website, SMS messaging, delivery services, and any communication or content we distribute. By using our services in any form, including visiting our website or opting in to SMS communication, you agree to be bound by this Agreement without exception. If you do not agree, do not use our services.

1. Services Overview

The Puppy Wagon LLC provides professional puppy delivery services throughout the 48 contiguous United States. Our services include both standard and premium transport options, logistical coordination, driver dispatch, direct-to-customer updates, and optional promotional content, all with a focus on safety, professionalism, and the well-being of each puppy.

2. Eligibility

By using our services, you represent that you are at least 18 years of age and have the legal authority to enter into this binding Agreement on your own behalf or on behalf of a legal entity. If you are accepting these terms on behalf of an organization or another person, you affirm that you are authorized to do so.

3. SMS Terms of Service

By opting into SMS via a web form, order form, customer intake form, or any other communication channel provided by The Puppy Wagon LLC, you consent to receive SMS messages from us for both transactional and informational purposes.These messages may include but are not limited to:

  • Delivery scheduling and confirmations

    Example: “Hi Taylor, your puppy’s delivery is confirmed for Thursday between 10 AM–12 PM.”

  • Live delivery updates and ETAs

    Example: “Your puppy is en route! Estimated arrival: tomorrow between 9–11 AM.”

  • Driver contact details

    Example: “Your driver is Jake. You can reach him directly at (555) 123-4567.”

  • Care and status updates during transport

    Example: “Just checked on your puppy—potty break, water, and rest time complete!”

  • Tracking links

    Example: “Track your puppy’s journey here: thepuppywagon.com/track123.”

  • Billing notifications and support follow-ups

    Example: “Invoice paid. Thank you! If you have any questions, reply to this message or call us.”

  • Marketing messages (only if you opt in)

    Example: “Get $50 off your next delivery—this weekend only! thepuppywagon.com/promo”

Message frequency may vary. Message and data rates may apply.

To opt out of receiving SMS messages at any time, reply STOP.

To get help or more information, reply HELP or visit www.thepuppywagon.com

View our full Privacy Policy at www.thepuppywagon.com/privacy-policy

These Terms of Service are available at www.thepuppywagon.com/terms-condtions

Opting out of SMS communications will not affect your ability to use our services, but may limit real-time updates.

4. Use of Services

You agree to use our services for lawful, authorized purposes only. You will not attempt to hack, scrape, modify, duplicate, reverse engineer, or disrupt our website, software, delivery processes, or communication systems. Any such conduct will result in immediate termination of service and may be reported to law enforcement.

5. Account Accuracy and Responsibility

You agree that all personal information provided is accurate, complete, and up to date. You are responsible for any activity that occurs under your name or account, including messages and delivery arrangements. The Puppy Wagon is not responsible for delays or miscommunications caused by incorrect or outdated contact information.

6. Intellectual Property

All content distributed by The Puppy Wagon—including text, logos, graphics, software, and any proprietary materials—is owned exclusively by The Puppy Wagon LLC or its licensors. You may not reproduce, distribute, or exploit our intellectual property without our written consent.

7. Limitation of Liability

To the fullest extent permitted by law, The Puppy Wagon LLC shall not be held liable for any indirect, incidental, special, consequential, or punitive damages—including but not limited to lost profits, data loss, delivery delays, or emotional distress—arising out of or related to your use of our services. Our maximum liability for any claim, regardless of form, shall not exceed the total amount paid by you for the specific service in question.

8. Indemnification

You agree to defend, indemnify, and hold harmless The Puppy Wagon LLC, its owners, employees, drivers, and affiliates from and against any claims, liabilities, damages, costs, or expenses—including legal fees—arising from your misuse of services, breach of this Agreement, or violation of applicable law.

9. Modifications

We reserve the right to modify these Terms at any time. Updates will be posted to our website and will take effect immediately upon posting. Continued use of our services after any changes constitutes full acceptance of the revised Terms.

10. Governing Law and Jurisdiction

This Agreement shall be governed by the laws of the State of [Insert State], without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts located in [Insert County], [Insert State], and you consent to the jurisdiction of such courts.

11. Contact Information

If you have any questions or concerns about these Terms, SMS messaging, or your rights under this Agreement, contact us using the information below:

The Puppy Wagon LLC

Website: www.thepuppywagon.com

Email: info@thepuppywagon.com

Phone: 574-358-1182

Mailing Address: 11324 County Road 10 Middlebury, IN 46540